Policies
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All Furniture in any Style or Finish
Home Furniture Factory's Return Policy Overview:
NOTICE: All products are marked 'free delivery'. However, in the case of return for any
reason Home Furniture Factory's real cost of shipping to you and back to us will be charged.
You will be credited the amount you paid minus two times the prices listed below.
• If, for whatever reason, you are not completely satisfied with your purchase, you may return UNUSED,
RESALABLE, returnable products to us for a refund, exchange, or company credit, provided you notify
us and we receive the item back in our warehouse within 12 days of the original date of delivery.
Shipping fees will apply. Two times the rates listed below will be charged. This is to cover the cost to
and from our factory.
• Custom, Special, and Close Out orders are non returnable and cannot be cancelled once placed due
to the custom processes involved. Personalized or logo/company promotional cannot be returned for
any reason. Home Furniture Factory makes every effort to make sure you are completely satisfied with
your order. We have worked with the biggest names in business: Ford, Google, Coca-Cola, Illy Coffee,
Nascar, and M&M Racing just to name a few – all satisfied customers. We work hard every day to
deliver a superior customer experience.
• Order shortages, damages or discrepancies must be claimed within 2 business days of receipt of
order. All returns and refunds are subject to final approval from Home Furniture Factory’s Customer
Service Department. Shipping fees will apply depending on the circumstances and left up to the
discretion of Home Furniture Factory. Two times the rates listed below will be charged. This is to cover
the cost to and from our factory.
• If an order is refused, shipping charges are non refundable. Two times the rates listed below will be
charged. This is to cover the cost to and from our factory.If a customer refuses a package, they will be
charged for any charges we incur in having the packages returned to us. If a customer refuses a
personalized non-refundable item, they cannot receive any credits by simply refusing the delivery, and
they will incur an additional charge for any return fees we incur after the package is refused. The
refused package shall remain in the possession of Home Furniture Factory’s until such time as the
customer remits payment for us to send the item(s) again. If payment is not received within 30 days of
the first failed delivery, then the item is forfeited.
• Shipping charges are non refundable. Shipping charges include to and from or two times the prices
listed below.
Damage in Shipping
Please check your order immediately upon receipt and notify us if the item has been damaged. Please
report the damage within 48 hours to our Customer Service Department at 1-877-702-1988 (9am to
5pm CST). We will need photos of the damaged item as well as photos of the box the damaged item
was shipped in. Please email us images no larger than 300k each. 4x6 photos can also be mailed to
our corporate offices if you are unable to email them. We must have the images in order to notify the
shipping company and file the necessary damage claims. After claim is presented to shipping
company, we will arrange to have damaged items returned and replaced.
Custom Orders & Close Out Items
Customized and Custom Made items cannot be returned. These are orders by which the customer
chooses the color design, frame, custom cut fabric, logo/personalized products etc. Home Furniture
Factory will make a fair attempt to offer alternatives that address your concern. Items marked Close
Out are not returnable – they are first quality but are no longer manufactured or stocked at Home
Furniture Factory. Close out and sale items are not returnable or exchangeable.
Product Returns
STOCKED INVENTORY (non-custom): If you are unsatisfied with your purchase, our Customer Service
Department will assist you within 3 business days with the proper return approval & shipping
instructions. Shipping fees will apply. Two times the rates listed below will be charged. This is to cover
the cost to and from our factory. Claims will not be made on items improperly or insecurely packaged.
Credit will be issued when we receive the returned item in good condition at the factory.
Warranty Returns
To return items that meet our warranty guidelines, refer to our return procedures for complete
instructions.
Return Procedures
In order to process your warranty claim, please follow these procedures so that we may expedite our
service to you:
• Notify Home Furniture Factory via our Contact Us link or call (1-877-702-1988 8am to 5pm CST
Monday-Friday) of the concern with your product(s).
• A Home Furniture Factory employee will assist you with processing your claim.
• If the concern is covered under warranty, Home Furniture Factory will direct you to either return the
product or part to our corporate HQ in Montgomery AL.
• The return will not be accepted without a Return Authorization Number that Home Furniture Factory
customer service representative will provide to you.
• You will be provided an address to which you can return your order. An entire replacement,
replacement part, or repaired product will be sent to you after the return is verified by Home Furniture
Factory customer service representative.
• If a problem occurs after the warranty period, you may request a repair or replacement quote after
inspection of the damage. Freight charges both ways will be your responsibility.
• Shipping fees will apply. Two times the rates listed below will be charged. This is to cover the cost to
and from our factory. Claims will not be made on items improperly or insecurely packaged. Credit will
be issued when we receive the returned item in good condition at the factory.
NOTICE: All products are marked 'free delivery'. However, in the case of return for any
reason Home Furniture Factory's real cost of shipping to you and back to us will be charged.
You will be credited the amount you paid minus two times the prices listed below.
Weight (lbs.) 2x (To and from our factory)
0-100 $175
101-200 $247
201-300 $282
301-400 $327
401-500 $409
501-600 $471
601-700 $548
701-800 $624
801-900 $713
901-1,000 $780
1,001 lbs & over (cwt) $77 per pound
| Call and Order Now 1-877-702-1988 602-402-1086 |